Samsung · Washing machine · Error code
UE – Unbalanced load
The machine has detected an unbalanced load and is having trouble spinning.
Smart summary for UE
This quick AI-style overview sums up how serious this error is, how hard it usually is to fix yourself and roughly how long it takes.
What UE means
Error UE (or UB on some models) means the washer drum is not balanced well enough to reach full spin speed.
Common causes
- Heavy item such as a duvet bunched on one side of the drum
- Very small load that cannot balance itself
- Machine not level on the floor
Quick checks you can do yourself
- Pause the cycle and open the door when safe.
- Redistribute the laundry evenly around the drum, or add a few extra items to help balance.
- Check that the machine is level front‑to‑back and side‑to‑side, adjusting the feet if needed.
- Restart the spin cycle and listen for excessive vibration.
Always unplug the appliance and switch off power at the mains before removing panels or working near wiring or water connections.
When to call a professional
If UE appears on almost every wash and the machine shakes violently despite being level and correctly loaded, suspension or drum components may need inspection.
Recommended next steps
Avoid washing single heavy items alone and keep the machine well‑loaded but not over‑filled to reduce unbalance errors.
Typical repair cost
£0–£150. Balancing or splitting the load is free; replacement dampers or suspension parts typically run £70–£150 with labour.
How to prevent this error in future
- Mix heavy items (like towels) with lighter ones rather than washing them alone.
- Confirm the machine is level on all four feet and not rocking on an uneven floor.
- Do not routinely use maximum spin with very heavy loads if the machine struggles.
- Stop the cycle and rearrange the load if you hear repeated loud bangs on spin.
Recommended parts & cleaners
The link below searches for compatible parts, hoses and cleaners that may help resolve UE issues on your Samsung washing machine. Always check compatibility with your exact model before ordering.
View related parts on Amazon Open Amazon search →FAQs for UE
What does UE mean on a Samsung washing machine?
Error UE (or UB on some models) means the washer drum is not balanced well enough to reach full spin speed.
Can I keep using the washing machine with error UE?
Usually you can do basic checks safely, but if you notice leaks, burning smells, unusual noises, or tripped electrics, stop and investigate before continuing.
How do I reset a Samsung washing machine after this error?
A safe first reset is to power the appliance off at the socket (or isolator) for 60 seconds, then turn it back on. If the error returns immediately, focus on the causes listed above rather than repeated resets.
What is the most common fix for UE?
Most commonly: Heavy item such as a duvet bunched on one side of the drum. Start with the first DIY checks and work down the list.
About this guide
This guide was created by the CodeSolveAI Appliance Help Team. We use manufacturer information, typical engineer reports and safe DIY practice to keep these pages up to date and practical.
Last reviewed: March 2026.
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