UE – Unbalanced load detected

What UE means

On LG washing machines, UE (or UB on some models) indicates that the drum load is unbalanced. The machine will try to redistribute the clothes, but if it cannot achieve a stable balance it will reduce or skip the spin to protect the drum and bearings.

Common causes

• Single heavy item such as a bath mat or duvet becoming bunched on one side of the drum
• Mixed load of very light and very heavy items washed together
• Washer not level on the floor, causing excessive movement
• Shock absorbers or suspension beginning to wear (common on older machines)

Quick checks you can do yourself

1. Pause the program and open the door when safe to do so.
2. Redistribute the load by separating heavy items and mixing large and small pieces more evenly.
3. Remove a few heavy towels or blankets if the drum is very full.
4. Check that the machine is level by pressing on the corners and adjust the feet if needed.
5. Restart the spin cycle and watch the machine. A small amount of movement is normal, but it should not bang or walk.

Always unplug the appliance and switch off power at the mains before removing panels or working near wiring or water connections.

When to call a professional

If UE errors occur on almost every wash even with careful loading and the machine moves violently or bangs loudly, the suspension, shock absorbers or drum bearings may be worn. An engineer can check and replace these parts before more serious damage occurs.

Recommended next steps

Try to avoid washing one very heavy item on its own. Add a couple of lighter garments to help balance the drum. If you routinely wash large duvets or blankets, consider lower spin speeds to reduce stress on the suspension.